Refund policy

To be eligible for a return, A return intimation must be given inside 24hours of recieving your order. Your product must be unused and in the same condition that you received it. It must also be in the original packaging.

Additional non-returnable items: 

  • Pre-ordered products
  • Discount sale items
  • Sarees undergoing blouse stitching , Fall and pico attachment. Kurtis undergoing stitching.
  • Gift cards

To complete your return, we require a receipt or proof of purchase.

There are certain situations where only partial refunds are granted (if applicable)
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 7 days after delivery.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 15 days of approval.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at and send your item to: Ashima, KV/3, Main Avenue, Panampilly Nagar, Cochin 682036 Kerala India

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver.

Return Shipping

  • You can opt for inhouse pickup facilities . In this case a return pick up charge will be deducted from the total refund amount according to the rates charged by third party courier company 
  • If you are opting to ship it back yourself ,To return your product, you should mail your product to: Ashima, KV/3, Main Avenue, Panampilly Nagar, Cochin 682036 Kerala IndiaYou will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.Depending on where you live, the time it may take for your exchanged product to reach you, may vary.If you are shipping an item over Rs.2000, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.